Residents and companies utilizing EE’s cell community within the space across the small rural village and civil parish of Leaveland in Kent (UK) have complained after an error with the operator’s native column triggered them to no energetic 4G connection, in addition to poor sign in different areas (via different masts), for 2 weeks and preserve growing.
The scenario appears to have began round early November and over the previous few weeks EE’s standing checker for his or her native community has introduced that there’s certainly a “service drawback“within the area, though on the similar time dedicated to offering”good service inside 16 hours, however some fixes take a bit of longer.” Sadly, that message has remained unchanged all this time.
The column itself is shared with Three UK as a part of their community sharing three way partnership with EE (MBNL – Cellular Broadband Community Restricted) and Three’s testers additionally famous that they “troubleshoot” within the space: “We apologize for any disruption you have skilled. Our engineers are engaged on close by columns which suggests the remainder of our community is dealing with extra visitors than ordinary.”
The mast in query (eNB ID 29293 at 51°15’32.13″N, 0°52’9.83″E) seems to be on the sting of a discipline inside a personal property. In response to locals, Property and EE have been mentioned. Engineers are mentioned to have attended final week, however since they did not notify the positioning, they discovered the gates locked – these are simply the gates of the farm.
Tim Higgs, Kent Rural Broadband (B4RK) ISP, mentioned:
“It was actually irritating after providing an enterprise buyer a brilliant quick Mounted Entry LTE broadband service utilizing the one column we may get a sign from with no service. for nearly 2 weeks and EE can not seem to entry the column.
What’s extra annoying is that the one different 4G community out there’s Three they usually’re on the identical pole and down as nicely. I ordered a Starlink dish for my enterprise buyer affected by this outage, however the estimated supply date is November 21-27, nonetheless, I am beginning to suppose that Starlink might be delivered earlier than EE repairs the mast.”
We raised the problem with EE, however surprisingly they made no remark, apart from to substantiate that it was a difficulty. cell The location and their workforce are nonetheless attempting to kind out entry via a number’s consultant. We suspect that the prevailing walkway might have allowed them to climb via the frequent farm gate to enter.
On this nation, nonetheless, it is most secure and most well mannered to rearrange entry upfront, lest the engineers get chased by a gun-wielding farmer who would possibly assume they’re doing one thing unhealthy. (Sadly, criminals usually assault farms and do not fake to be). Engineer). However within the meantime, native houses and companies proceed to be affected.