SALLY SORTS IT: Can Argos refuse to refund my telephone as a result of I opened the field?

I purchased a £400 Samsung Galaxy A53 cell phone on-line via Argos. However once I opened the field, I found that the telephone is simply too heavy for me to carry as a result of I’ve joint illness. I assumed it would not be an issue to return it.

Nevertheless, Argos refused to take the telephone again as a result of I opened the field. How can I decide if one thing is appropriate with out opening the field?

I emailed the corporate, they replied that their refund refusal was on account of European Union regulation concerning the Basic Knowledge Safety Regulation (GDPR) and the truth that there could also be Private info is saved on the telephone. This regulation appears to supersede our distance gross sales regulation.

No return: Argos refused to simply accept a cell phone, though it was unused, on the grounds that the field was opened

I assumed it will be simple to verify the telephone to ensure it does not comprise such info.

Even if you cannot assist me, I really feel that if one thing is not completed on this, anybody who buys a bit of tech from Argos and must return will probably be caught.

CN, Loughborough.

Sally Hamilton replied: I’ve ordered cell phones on-line earlier than, however since I’ve by no means needed to return one, I have never encountered an annoying little loophole like this.

After I contacted Sainsbury’s, which owns Argos, it confirmed its place however agreed to refund you as a ‘goodwill gesture’. It added: ‘Clients have 30 days to return an merchandise beneath our return coverage. Some gadgets, together with DVDs, music merchandise, and software program, should be used and of their authentic sealed packaging for a return/refund.

‘Smartphones are additionally exempt from the 30-day money-back assure as they’ll retailer private knowledge and subsequently can’t be resold.’

I already know the rule for DVDs, software program and music, which makes good sense since somebody may theoretically purchase this stuff, copy them, and return the originals for a refund. . However I really feel one thing will not be proper concerning the circumstances utilized to smartphones.

I briefly searched on-line however discovered no point out of this cell phone return waiver on different retailers’ web sites.

I spoke to client champ Martyn James, who was extremely skeptical. He instructed me he had by no means heard of this ‘fully incorrect’ interpretation of GDPR guidelines – legal guidelines designed to guard a person’s private knowledge.

He stated: ‘I’ll add it to my rising checklist of further claims companies are making due to this a lot misunderstood laws.

‘Typically I discover that, if you dig a little bit deeper, some workers at companies develop what I name ‘city GDPR myths’. They do a coaching course, somebody attracts a random conclusion, it spreads like wildfire after which turns into unofficial coverage.

‘On this case, as with most of them, it is simply plain mistaken.

Police rip-off

Watch out for unscrupulous claims administration firms that promise debt aid and mortgages.

Metropolis watchdog the Monetary Conduct Authority (FCA) warns that rip-off firms are stalking folks in monetary hassle by providing to assert compensation from lenders – usually for previous funds.

Nevertheless, debtors will sometimes need to pay a payment to hitch and could also be charged extra when this system fails.

Anybody approached by a claims administration firm ought to train excessive warning and verify the FCA register to ensure it’s a licensed firm ( .

‘If the shopper simply took the telephone out of the packaging, it did not have her particulars on it. The telephone does not magically take in your earlier telephone’s knowledge, as anybody who labored on the setup will attest.

“And even when she did, that is why we’ve a “restore to manufacturing facility settings” button. “

He believes that is extra like a coverage of limiting company earnings than something associated to GDPR, and may subsequently be acknowledged on the time of sale.

I’ve seemed via the Argos web site, in addition to the return coverage it despatched to me, for clear phrases and circumstances concerning cell phone returns. They had been nowhere to be seen.

James’s opinion, I requested Argos to double verify my place.

Not lengthy after, a red-faced worker got here again to me and apologized, confirming that the customer support consultant who initially handled you had certainly misquoted GDPR guidelines concerning electrical energy. cell phone.

You are relieved – and so am I. Having aching knuckles hurts sufficient if it weren’t for operating right into a brick wall attempting to return a purchase order.

Cannot play my late spouse’s Halifax Isa

I misplaced my spouse of 54 years in April. Since then, I have been attempting to close down her Halifax Isa with my daughter’s assist, however to no avail.

Scottish Widows, a division of the financial institution that administers Isa, confirmed they’d acquired the related type, a duplicate of her dying certificates and can.

The declare type was additionally signed by our lawyer, upon request.

Nevertheless, the Scots Widows nonetheless refused to launch the £16,773.

I’ve known as many instances to no avail.

That is very tense, and I’ve bills that I should pay after the funeral.

Sally Hamilton replied: Coping with the monetary issues of a beloved one after their dying is an especially painful and sometimes tough activity.

And it is a job that turns into tougher when firms woo or pressure family members to leap via hoops to get their legit cash.

Cash Mail sees too many instances like this one and has been campaigning for years to encourage firms to enhance their strategies of coping with grieving family members.

I’ve reached out to Scottish Widows and requested the corporate to research the delay in your case. A number of days later it got here again to me apologizing and confirming that you simply supplied the proper paperwork and the declare is now being processed.

A spokesman stated: ‘Now we have spoken to GL and apologize for the dearth of readability on our necessities and the delay this has brought about. Now we have confirmed that no additional documentation is required. ‘

Scottish Widows has now transferred the cash and added 8 computer of curiosity to Isa’s stability, plus one other £300 for the inconvenience brought about.

You might be happy with the end result and have donated to the Marie Curie charity as a thanks for my participation.

Straight to the issue

I unintentionally paid twice for probate after my mom handed away – as soon as over the telephone and once more when filling out a web based type. I have been instructed it will possibly take a while to get a refund, nevertheless it’s been virtually a 12 months!

MH, Bury St Edmunds.

A spokesperson for HM Courtroom & Courtroom Providers stated your refund request was amongst a number of that had been dealt with incorrectly. Your £216.50 has now been refunded.


It has been 15 months since I switched to ScottishPower via the TopCashback web site and I am nonetheless ready for the £180 provide.

AS, Hampshire.

Appears to be like like there was an issue monitoring the declare. However the refund website accepts that it should not take lengthy to resolve the difficulty and has now despatched the cash.


I paid £320 to take my three daughters to Alton Towers. We spent many of the day queuing for a experience, then it stopped working. In the long run, they solely made it to 2. It is vitally well worth the cash.

CG, Sapcote, Leics.

A spokesperson for Alton Towers apologizes to your poor expertise, however emphasizes that its phrases and circumstances state that each one rides are topic to availability. It would solely provide you with a £10 low cost per particular person on one other go to.


Final 12 months I took £12,000 from my pension after I went into extra. I used to be taxed on this however received a reduction on June 2021.

Since April I’ve taken an additional £7,000 from my pot, however have been taxed £1,910. I nonetheless haven’t acquired the low cost and desperately want the cash.

KE, by electronic mail.

HMRC apologizes for the delay and says it has now despatched you a verify within the submit.

  • Write to Sally Hamilton at Sally Kinds It, Cash Mail, Northcliffe Home, 2 Derry Avenue, London W8 5TT or electronic mail – embody telephone quantity, tackle and observe to the offending group permit them to talk for Sally Hamilton. Please don’t submit authentic paperwork as we can’t be held answerable for them. Every day Mail has no admissible legal responsibility for replies given.

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